Frequently Asked Questions

1. How do I book?

To book with Event Base, you can check availability and book online via our website – click on the purple box to the left of your screen "Check Availability & Book On-Line Now". Alternatively you can email your booking request to info@momentumevents.ie or simply give us a call.

2. How much notice do I need to give you for a booking?

You can book anytime, however we recommend to book as early as possible to avoid disappointment, especially if you have preference over a particular product. Large events take a lot of planning, preparation and logistics on our side, we therefore recommending booking early, even at a provisional stage to ensure we can accommodate you.

3. How can I find pricing or get a quote?

At EventBase we are so confident of our competitive prices, we keep them displayed on our website. Please be aware that discounts and surcharges may apply depending on delivery area, time of week, hire period etc. . . . Corporate pricing differs, please contact us for pricing. We're happy to prepare a fully itemised quotation for you. Simply use our Contact Page or e-mail your query to info@momentumevents.ie.

4. What do the prices include?

All prices displayed are based on individual product rental. Delivery charges, collection charges and VAT are to be applied to final pricing.

5. Do I have to pay a deposit?

Once you are happy to proceed with your booking, our team will prepare a booking quotation and invoice for your event. All bookings require a 50% booking deposit with the balance payable in advance or upon delivery, prior to installation.

6. How do I pay?

Payment can be made by Card or Bank Transfer. Our bank details and your booking reference number will be supplied on your Sales Quotation and Sales Invoice. Full payment is required before delivery of any products.

7. What are the Delivery and Collection Times?

Delivery and collection times are scheduled to your requirements at booking stage. Please be aware that overnight rentals and additional days carry a booking surcharge

8. What if I need to cancel?

If for any reason you need to cancel please contact us as soon as possible to confirm the same, up to 24hrs in advance of booking. Deposits are non-refundable but they are transferrable within the same calendar year.
The latest you can cancel is 5pm the evening before, any products cancelled after this time will be liable for the full hire cost.

9. What happens in the event of inclement weather conditions?

If your booking has to be cancelled due to weather conditions, in this case your booking deposit is not refunded but is transferrable to another date. We need 24hrs notice for a Weather related cancellation or full payment is required.

10. How much access space is needed?

The access space required depends entirely on the Event Equipment hired. Some of our larger props will require double-door access for instance and would not fit in lifts or take sharp corners on stairwells. Some items are so large they cannot be even transported upstairs! If you have any concerns about access, please discuss your concerns with our team further on 051-294616 / 1890-268623.

11. How long does it take to install?

The event installation depends entirely on the products hired. We endeavour to install as quickly as possible for our clients to the highest possible standards. Please contact us for more accurate installation times based on our final product selection.

12. When I hire Event Equipment is there anything I need to provide?

We supply all the equipment we require to install our event equipment. Some products require access to an electrical supply, in these instances we will need a power supply readily available on-site. If you have queries regarding power supply please contact us.

13. Are you insured?

Yes. We are fully insured for public liability cover (including licenced premises) and copies of the insurance certificate can be supplied on request along with safety certificates for each product.

14. Do you supply safety instructions?

Yes we can provide detailed safety instructions, method statements and risk assessments as per our clients requirements.

15. What is the best way to contact us?

E-mail is always best to direct your query in the right direction. To speak to us directly, our office hours are Monday – Friday, 9am to 5pm. Outside of these hours, the office phones are directed to our mobile phones and we generally tend to answer! However, if you can’t get through to us please leave a voicemail and we will return the call as soon as possible – we will return the call no later than 11am on the following working day.

16. Where do you deliver to?

We deliver Nationwide in Ireland. Minimum order amounts and delivery fees do apply. Contact us for further information. For large events we can supply the UK & Mainland Europe directly or by liaising with our haulage partners.

17. Can I visit a Showroom?

We love welcoming visitors. We can arrange a tour of our warehouse by appointment only. See our fantastic range or props up close and personal, if you're lucky we may event treat you to a coffee in our café next door.